Terms of service

These are the terms you agree to when you use this website, send us a booking request, join Sunny Circle, or stay with us. Please read the booking section carefully, because a booking made on this site is a request and not an instant confirmed reservation, and that difference matters.

Who we are

Sunny Residences manages and lets furnished serviced stays in GIFT City and Gandhinagar, Gujarat, India. Some of the homes we run are ours and some belong to owners who have handed us the running of them. In either case, your stay is with us and we are the people responsible for it.

Registered name: we are confirming this detail (registered legal entity name). Write to sunnysuthar@live.co.uk and we will send it. Registered address: we are confirming this detail (full registered address with PIN code). Write to sunnysuthar@live.co.uk and we will send it. GSTIN: we are confirming this detail (GSTIN). Write to sunnysuthar@live.co.uk and we will send it. Email sunnysuthar@live.co.uk · Phone and WhatsApp +91 96877 77713

The two ways to book, and how they differ

You can book any of our stays on Airbnb, and that is the instant channel. An Airbnb booking is confirmed the moment Airbnb confirms it, it is paid through Airbnb, and it is governed by Airbnb's terms and by the cancellation policy shown on that listing rather than by these terms. If something goes wrong with an Airbnb booking, Airbnb's resolution process applies first. We still look after you on the ground, but we cannot change what Airbnb's system decides.

You can also book directly on this site, and that is the channel these terms govern.

A direct booking is a request until it is paid

When you complete the booking flow on this site you are sending us a reservation request. Nothing is held and nothing is confirmed at that moment. Here is exactly what happens next.

We check the dates against real availability, because the price and availability shown on this site are indicative and the calendar is not live. If we can take the booking, we email a secure payment link to the address you gave, together with the final price including GST. Your reservation is confirmed when that payment is received and we send you a confirmation. Until then the dates can go to someone else.

If we cannot take the booking, we tell you and nothing is charged, because nothing was charged in the first place.

We may decline a request. The usual reasons are that the dates have gone, that the party size does not suit the home, or that we do not have the staffing to service it well. We are not obliged to give a reason, and we will not decline anyone on any ground that the law forbids.

Prices, GST and what is included

Prices on this site are per night for the home, are indicative, and are confirmed in the payment link. Goods and services tax is added at the rate applicable on the date of invoice. The site shows an indicative 12 percent line so you can see the shape of the total, but the invoice governs. Business guests who give us a valid GSTIN receive a tax invoice raised to the company.

The nightly price covers the home, the linen and the standard housekeeping schedule for your stay. Food and beverage, extra housekeeping, laundry and anything else you order through the guest portal is charged separately.

Paying

Payment is made on the payment provider's own secure page, reached from the link we email you. We never ask for a card number, a CVV, an OTP, a UPI PIN or a net banking password by phone, by WhatsApp, by email or in person, and we never will.

If anyone contacts you claiming to be us and asks you to pay into an account that did not come from our emailed payment link, do not pay. Call us on +91 96877 77713 and check.

Identity and check in

Every adult guest must present a valid government photo identity document at or before check in. We check it in person at the property. The identity field in the online check in form is optional, is not verified and is not stored, so please do not treat it as having registered you.

we are confirming this detail (whether a written guest register is maintained at the property, and whether Form C reporting for foreign national guests applies to these units). Write to sunnysuthar@live.co.uk and we will send it. Until that is confirmed we do not state here that either applies to your stay.

We can refuse check in where identity cannot be established, and in that case the cancellation policy applies as if the booking had been cancelled at that moment.

Check in and check out times are we are confirming this detail (standard check in time and check out time, for example 2 pm and 11 am). Write to sunnysuthar@live.co.uk and we will send it.. Early check in and late check out are subject to availability on the day and may carry a charge.

House rules

These are the rules that keep the homes pleasant for the next guest and for the neighbours, and accepting them is part of check in.

The number of guests staying is the number on the booking. Visitors are welcome during the day but nobody who is not on the booking may stay overnight without our agreement. Parties and events are not permitted. Smoking is not permitted indoors. Quiet hours run from 10 pm to 7 am, because these are residential buildings with families in them. Illegal substances are not permitted and we will involve the police. Commercial photography or filming needs our written agreement first. Access codes and keys are for you and are not to be passed on. Please treat the home as you would your own, and tell us about a breakage rather than leaving us to find it, because we are reasonable about honest accidents.

Pets: we are confirming this detail (whether pets are allowed, in which units, and on what conditions). Write to sunnysuthar@live.co.uk and we will send it.

Damage beyond fair wear and tear, and cleaning beyond a normal turnover, are charged at cost. We tell you the amount with an explanation and a photograph before we charge it.

We may end a stay without refund where there is a serious breach of these rules, where a guest is threatening or abusive to our staff or neighbours, or where the safety of the property or of other people is at risk.

Services in the guest portal

The guest portal lets you check in and out, order food and beverage, ask for housekeeping and laundry and raise requests. Everything there is subject to availability and to the hours we publish for each service. Orders are charged to your stay or settled on delivery. There is no separate payment gateway in the portal. The menu shown is a sample menu while the portal runs in demonstration mode and it is labelled as such on the page.

Cancellation and refunds

The cancellation and refund policy is a separate page and it forms part of these terms. For Airbnb bookings, the listing's own policy applies instead.

If we have to cancel

Occasionally we have to cancel a confirmed stay, usually for a maintenance failure, a safety issue or an event outside our control. When that happens we offer you a comparable alternative where we have one, or a full refund of everything you have paid for the unused part of the stay. That refund is the limit of what we owe in that situation. We are not liable for your travel costs, your other bookings or consequential loss.

Liability

We take reasonable care in the way we run these homes. We are responsible for loss or damage you suffer that is a foreseeable result of us breaking these terms or failing to use reasonable care and skill.

We are not responsible for indirect or consequential loss, for loss of profit or opportunity, or for events outside our reasonable control, which includes utility failures, network outages, civil disruption, government action and natural events. Your personal belongings are your responsibility while you are with us, and we ask you not to leave valuables in the home. Where our liability is established, it is limited to the amount you paid for the stay in question.

Nothing in these terms limits liability for death or personal injury caused by our negligence, for fraud, or for anything else that Indian law does not allow us to limit. Nothing in these terms takes away your rights as a consumer under the Consumer Protection Act, 2019.

The website itself

The photographs, text, marks and layout on this site belong to us and may not be copied for commercial use. The operator dashboard is for our staff and attempting to access it without authorisation is not permitted. Parts of this site run in demonstration mode with sample data, and those parts say so on the page. Availability, prices and the calendar on this site are indicative until confirmed in writing.

Reviews

We are glad to be reviewed honestly, on Airbnb or anywhere else. We do not pay for reviews, we do not write them ourselves and we do not offer anything in exchange for one. The single guest review shown on this site is real and is attributed to the guest who wrote it.

Changes to these terms

We may change these terms. The version in force on the date of your booking is the one that governs that booking. Changes are published on this page with a new version number and effective date.

Governing law and jurisdiction

These terms and any dispute arising from them are governed by the laws of India. The courts at Gandhinagar, Gujarat have exclusive jurisdiction, except that nothing here prevents a consumer from approaching the consumer commission that has jurisdiction where they reside, as the Consumer Protection Act, 2019 permits.

Before anyone goes to court, please write to us. Most things are settled in a phone call. Email sunnysuthar@live.co.uk or call +91 96877 77713.

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