Sunny Circle programme terms
Sunny Circle is our loyalty programme. It is free to join, it rewards people who stay with us directly, and it is deliberately simple. These are the rules it runs by, and they form part of our terms of service.
Joining
Membership is open to individuals aged 18 and over. One person may hold one account. Membership is personal to you, is not transferable, and is not property. A business account is opened in the name of a company rather than a person and is covered in the business section below.
You join with your name and email address, and you accept these programme terms and the privacy policy at that point. There is no fee and there is nothing to buy.
Qualifying nights
A qualifying night is a night you have actually stayed and paid for on a direct booking made on this site or with our team. Nights are counted when the stay is completed, not when it is booked.
Nights taken as a free night reward do not count towards the next tier, because they were not paid for. Cancelled nights, no shows and unused nights do not count. Nights booked through Airbnb do not count automatically, because that reservation lives in your Airbnb account and not in ours.
we are confirming this detail (whether a completed Airbnb stay should be credited to a member's Sunny Circle account on request, and if so within what window and against what proof, for example the Airbnb reservation code within 60 days). Write to sunnysuthar@live.co.uk and we will send it.
Nights accumulate for as long as your membership is open. We do not reset them annually today. If we ever introduce a qualifying period, we will give notice as described at the end of these terms and nobody will lose a tier without warning.
Tiers
| Tier | Reached at | Reward |
|---|---|---|
| Member | On joining | Member only rates, points on every direct stay, free Wi-Fi |
| Silver | 10 qualifying nights | Everything in Member, plus 2 free nights on a stay of 7 nights or more, and priority messaging |
| Gold | 25 qualifying nights | Everything in Silver, plus 3 free nights on a stay of 10 nights or more, late check out when available, and a room upgrade when available |
| Platinum | 50 qualifying nights | Everything in Gold, plus 5 free nights on a stay of 15 nights or more, best available rate, and a dedicated concierge |
| Diamond | By invitation, for business partners | Everything in Platinum, plus negotiated corporate rates, central GST billing with monthly statements, and a dedicated account manager |
A tier takes effect once the qualifying night count is reached and the stay that reached it has been completed. Benefits described as "when available" depend on the day, and we will always tell you honestly whether we can do it rather than promising and then not delivering.
Points
You earn 10 points for every 100 rupees of room charges you pay on a direct booking. Points are calculated on the room charge after any discount and before GST, and they are not earned on taxes, fees, food and beverage, laundry or other services, nor on the value of a free night.
New members receive 500 welcome points on joining.
Points are credited after the stay is completed. Points are redeemed against future direct stays at the rate we publish, currently 50 paise of stay value for each point.
we are confirming this detail (the point redemption rate to publish and the minimum number of points needed before a redemption can be made). Write to sunnysuthar@live.co.uk and we will send it.
Points have no cash value. They are not money, they are not a deposit, they cannot be exchanged for cash, they cannot be sold, transferred, pooled with another member's balance, gifted or inherited, and they do not create any debt owed to you. They are a record we maintain of your activity with us, and we use it to give you a benefit.
Points expire if there is no qualifying activity on the account for 24 months. Points also lapse if the account is closed. Where a stay is cancelled or refunded, the points earned on it are removed and any points spent on it are returned.
Our record of your nights, tier and points is the record that counts, and it is final unless there is an obvious error, in which case we fix it. If your balance looks wrong, tell us and we will go through it with you.
Offers
New members get 10 percent off their first booking of 5 nights or more. It applies once, to one booking, on a direct booking made on this site.
New corporate accounts get a business introductory offer of 10 percent off the first corporate booking of 5 nights or more, together with Diamond onboarding.
Offers apply to the room charge only, and they cannot be applied after a booking is confirmed. Where the booking flow allows an offer and a free night reward to be used on the same stay, that is intentional and the price breakdown shows both lines.
Redeeming a free night
A free night reward is available to Silver, Gold and Platinum members and to Diamond partners, on the stay lengths shown in the tier table. It is applied at the time of booking through the booking flow on this site, or by asking our team, and it cannot be applied retrospectively to a stay already taken.
A free night covers the room charge for that night. It does not cover GST, food and beverage, laundry, or any other service, and those are charged normally. Free nights are subject to availability and are not guaranteed on any particular date. Free nights do not earn points and do not count as qualifying nights.
If you cancel a stay on which a free night was used, the free night returns to your account under the cancellation policy.
Business accounts and the Diamond tier
A business account is opened in a company's name, carries a GSTIN, and can hold a list of travellers who stay under it. Nights and points accrue to the company account rather than to the individual traveller.
Diamond is our business and partner tier. It is not earned by night count. It is offered by us to corporate partners and comes with negotiated rates, central billing with a monthly consolidated GST statement, and a named account manager. We may withdraw Diamond status if the partnership ends, and we will tell the account before we do.
Misuse
We may suspend or close an account and remove points where we find fraud, misrepresentation, abuse of an offer, reselling of member benefits, or abuse of our staff. Where we do this we tell you why.
Tax
Any tax arising on a benefit you receive is your responsibility, not ours. Companies should account for the benefit in whatever way their own tax position requires.
Changing or ending the programme
We may change these terms, the tier thresholds, the earn rate, the redemption rate and the benefits, and we may end the programme altogether. If we do, we will give at least 30 days notice by email to members and by a notice on this page.
If the programme ends, members will have 90 days from the date the notice takes effect to use any points that remain, after which unused points lapse. We will not end the programme in a way that takes away a free night already applied to a confirmed booking.
Contact
Email sunnysuthar@live.co.uk or call and message +91 96877 77713 with anything about your membership.
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